After-sales policy

1. Inspection upon receipt

Please inspect the goods promptly. For visible quality problems, incorrect items or missing items, please provide your order details and photos or videos within 14 days of receipt. For hidden quality problems, please notify us promptly after discovering them.

2. After-sales resolution

If verification confirms that we are responsible, we may agree on sending the missing or replacement goods, exchanging the goods, or refunding the amount paid for the affected goods. We will bear the related reasonable after-sales costs. You do not need to place another order to receive a resolution.

3. Issues unrelated to quality

When the goods meet the agreed order specifications, returns or exchanges are generally not accepted because of slow sales, changes in personal preference, or the customer's selection of the wrong style or size. Damage caused by improper use or storage is not covered by our quality-related after-sales service.

4. Return arrangements

For overseas orders, we will first seek an agreed solution that does not require the goods to be sent back. If a return is necessary, please confirm the arrangements with your sales contact first. Please do not send goods back on your own or use freight collect.